The Executive Secretary of the Nigerian Christian Pilgrim Commission (NCPC) has assured the National (SERVICOM) Nigeria of quality service delivery to its pilgrims.
He gave the assurance while playing host to members of the National SERVICOM Nigeria in his office on Thursday in Abuja.
SERVICOM coordinate the efforts of MDAs to develop and implement ‘Quality Service Charters.’
Pam said, ”government is one and the services are one,” adding that the purpose of establishing a government agency was for effective service to its citizens, down to the grassroots.
He informed the team that the commission already has a working SERVICOM team, and the commission’s SERVICOM team is headed by a director, who ensures all requirement were met.
He further informed them that the commission sends appropriate level officers to most SERVICOM events.
The executive secretary also said, ”when good leaders are in authority, the people rejoice.
“As such, we should honour our citizens through our services so that they can be respected and received anywhere they go.
” We have pilgrims and we expect them to rejoice,” Pam added.
He said that the commission has a ‘customer relationship’ with its critical stakeholders and recorded successes had been achieved through meetings with them.
Pam also said that the commission places great emphasis on capacity building of its staffers through training and retraining.
The NCPC boss said as at the time he assumed office, pilgrimage to holy sites was at a standstill due to the outbreak of COVID -19 pandemic.
“I came in at a time when we stayed without going on pilgrimage and waited until pandemic was over, that was the time we were able to make new exploration to the Kingdom of Jordan,” Pam added.
He further explained the pilgrimage to the Kingdom of Jordan was a huge success, with no record of abscondment and mortality.
Pam further said that the pilgrims testified of a good experience with excellent service delivery.
Pam reaffirmed that the commission had established a clear and effective feed-back mechanism from its stakeholders to enable it assess the level of satisfaction with its services.
” The responses by pilgrims and corporate stakeholders are promptly synthesized and improvements made to grey areas in our service templates,” he said.
Earlier, the National Coordinator /CEO of the National Servicom Nigeria, Mrs. Nnena Akajemeli in her address, said that they were in the commission for an advocacy visit to commend the executive secretary for a good job so far.
She said they were out to remind the commission on what the government was doing to improve the service of Nigerians.
Akajemeli stated, ”the essence of government is to improve on the living conditions of the people through the provision of basic amenities and ensuring security to lives and properties.
”Citizens value government when the quality of services provided meets and exceeds their needs and expectations.”
She said that the visit was to charge the commission to create a Service Charter unit that will help to add value to its activities of the commission in order to achieve a favourable feedback from the pilgrims.
The Director, Planning, Research, Programme Development, who also doubles as the NCPC Servicom Chairman, in his remarks said, the concept of Servicom is not just emphasized, but had been engraved into the operations and activities of the commission.
He added, ”it is a further boost to help Staffers perform better in their duties so as to ensure our stakeholders are crowned as kings.”