Why we engaged another service provider for 2025 hajj – NAHCON

• NAHCON engaged a new service provider for the 2025 Hajj due to operational challenges faced by the initial contractor

• Mashariq al Dhahabia threatened legal action against NAHCON, claiming breach of contract after being replaced for Masha’ir services

The National Hajj Commission of Nigeria (NAHCON) has explained that it engaged an additional service provider for the 2025 Hajj due to operational challenges affecting the initial provider.

In a statement issued by NAHCON’s Head of Public Affairs, Muhammad Ahmad Musa, the commission disclosed that Mashariq al Dhahabia, the Saudi Arabian service provider originally contracted to serve Nigerian pilgrims, faced issues that could disrupt the smooth execution of the pilgrimage.

Mashariq al Dhahabia had earlier threatened legal action against NAHCON, claiming the commission breached their agreement by contracting another company to handle services during Masha’ir—the crucial five-day period at Muna, Arafah, and Muzdhalifah in Makkah. The company insisted it was the sole provider for Nigerian pilgrims during this time and gave NAHCON 20 days for dialogue.

However, in the statement, Musa clarified that NAHCON was actively engaging with Mashariq al Dhahabia over the contract concerns.

“Since its establishment, NAHCON has consistently upheld transparency, accountability, and contractual commitments. On January 17, 2025, following a pre-Hajj visit and the Hajj exhibition, NAHCON entered an agreement with Mashariq al Dhahabia to provide ground and Masha’ir services for Nigerian pilgrims,” Musa explained.

He further stated that the decision to supplement Mashariq’s services with another provider arose from operational challenges, particularly the company’s initial absence from the Saudi Visa Portal, Nusuk. Although Mashariq later took corrective steps, NAHCON had to act swiftly to meet Saudi deadlines and ensure uninterrupted services for Nigerian pilgrims.

“Reports suggesting Mashariq’s threat of legal action appear to be an attempt to pressure NAHCON into granting it an exclusive monopoly over the states’ pilgrim quota. NAHCON firmly rejects any move to create confusion or compromise the welfare of Nigerian pilgrims,” Musa added.

He emphasized that NAHCON’s strategy focuses on fostering competition to reduce costs and improve service quality rather than allowing monopolies.

“NAHCON remains committed to contractual integrity and the well-being of Nigerian pilgrims. The commission will continue to operate with transparency and accountability, undeterred by any allegations or external pressures. Our priority remains excellence in service delivery for this sacred journey.”